FAQ

Our teas are hand-blended and prepared in Kiama, NSW, using botanicals sourced from trusted growers and suppliers around the world.

Yes. Each tea is blended in a weekly made-to-order session, then packed fresh for dispatch.

Each product page includes ingredients, suggested tea quantity, water temperature and steep time. Our jars carry no back label, so this information is kept online and can remain current if a blend is updated. Please review the ingredients before ordering and contact us with any allergen questions. Adjust brewing to taste.

Some blends naturally contain caffeine from white or black tea. Herbal and rooibos blends are naturally caffeine-free. Each product page lists the relevant details.

Yes. Many blends work beautifully as cold brews, iced teas, lattes, mocktails and cocktails. Visit our Mixology page for inspiration.

Keep your tea sealed, dry and away from heat, direct sunlight and strong aromas. Our reusable UV glass jars help protect its flavour, aroma and colour.

We include a complimentary sample bag with each order if you join our free VIP list. If there is a specific tea you would like to try, leave a note at checkout and we will do our best to include it.

Because some blends contain herbs and botanicals, we recommend consulting a healthcare professional before drinking them during pregnancy or breastfeeding.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Afterpay.

If your order has not been dispatched, contact us as soon as possible and we will do our best to amend or cancel it.

Please allow up to one week for preparation before dispatch. Once blended, your order is packed fresh and sent from Kiama, NSW. Australia Post delivery times then apply.

Orders are shipped with Australia Post using tracked services. Express shipping is available for most destinations and can be selected at checkout.

Shipping is $15 flat rate within Australia for orders under $149. Orders of $149 or more receive free standard shipping. Bulky items sent to remote areas may incur an additional charge.

Not currently. We ship within Australia only.

If your parcel is delayed or missing, please contact us through our contact form or reply to your order email. We will liaise with Australia Post to resolve the issue promptly.

We do not accept returns for change of mind. If an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, please contact us. See our Returns & Refunds Policy for more information.

If your order arrives damaged or incorrect, reply to your order confirmation email or use our contact form. We will resolve it promptly.

Yes. Enter the recipient’s address at checkout and include your message in the order notes. We will exclude pricing details.

We welcome enquiries for corporate gifting, weddings, events, retailers and hospitality venues. Contact us to discuss your requirements.