Our Teas
Where are Atlas & Eden teas made?
Our teas are hand-blended and prepared in Kiama, NSW, using botanicals sourced from trusted growers and suppliers around the world.
Are your teas made fresh?
Yes. Our teas are blended in weekly made-to-order sessions, then packed fresh for dispatch.
Where can I find product information and brewing instructions?
Each product page includes ingredients, suggested tea quantity, water temperature and steep time. Our jars carry no back label, so this information is kept online and can remain current if a blend is updated. Please review the ingredients before ordering and contact us with any allergen questions. Adjust brewing to taste.
Do your teas contain caffeine?
Some blends naturally contain caffeine from white or black tea. Herbal and rooibos blends are naturally caffeine-free. Each product page lists the relevant details.
Can I cold-brew your teas or use them in drinks?
Yes. Many blends work well as cold brews, iced teas, lattes, mocktails and cocktails. Visit our Mixology page for guides and recipes.
How should I store my tea?
Keep your tea sealed, dry and away from heat, direct sunlight and strong aromas. Our reusable UV glass jars help protect flavour, aroma and colour.
Can I try samples before buying?
We include a complimentary sample bag with each order if you join our free VIP list. If there is a particular tea you would like to try, leave a note at checkout and we will do our best to include it.
What should I know about drinking these teas during pregnancy or breastfeeding?
Because some blends contain herbs and botanicals, we recommend consulting a healthcare professional before drinking them during pregnancy or breastfeeding.
Orders & Delivery
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Afterpay.
Can I change or cancel my order?
If your order has not been dispatched, contact us as soon as possible and we will do our best to amend or cancel it.
How long will my order take to arrive?
Please allow up to one week for preparation before dispatch. Once blended, your order is packed fresh and sent from Kiama, NSW. Australia Post delivery times then apply.
How are orders shipped?
Orders are shipped with Australia Post using tracked services. Express shipping is available for most destinations and can be selected at checkout.
How much is shipping within Australia?
Shipping is $15 flat rate for orders under $98. Orders of $98 or more receive free standard shipping. Bulky items sent to remote areas may incur an additional charge. See our Shipping Policy for more information.
Do you ship internationally?
Not currently. We ship within Australia only.
What should I do if my parcel is delayed or missing?
Please contact us through our contact form or reply to your order email. We will liaise with Australia Post to help resolve the issue.
Returns, Gifts & Enquiries
What is your returns policy?
We do not accept returns for change of mind. If an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, please contact us. See our Returns & Refunds Policy for more information.
What if my order arrives damaged or incorrect?
Reply to your order confirmation email or use our contact form and we will resolve it promptly.
Can I send a gift directly to someone?
Yes. Enter the recipient’s address at checkout and include your message in the order notes. We will exclude pricing details.
Do you offer gifting or wholesale?
We welcome enquiries for corporate gifting, weddings, events, retailers and hospitality venues. Contact us to discuss your requirements.