Effective 26 July 2026
Atlas & Eden Pty Ltd respects your privacy. This policy explains how we collect, use, disclose, store and protect personal information when you visit our website, place an order, contact us, create an account or subscribe to communications.
We handle personal information responsibly and in accordance with applicable Australian privacy and spam laws.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address and phone number
- Billing and shipping addresses
- Order, transaction and account information
- Enquiries, correspondence and customer-service records
- Newsletter and communication preferences
- Website usage information, such as your IP address, browser, device, pages viewed and referring website
- Information collected through cookies, analytics and similar technologies
Payment providers may give us limited transaction information, such as payment status, transaction identifiers and card type. We do not receive or store your full payment-card details.
2. How We Collect Information
We collect personal information:
- Directly from you when you place an order, create an account, complete a form or contact us
- Automatically when you use our website
- From service providers involved in payments, shipping, website operations and customer support
You may browse much of our website without identifying yourself, although some information is required to process orders or respond to enquiries.
3. How We Use Your Information
We may use personal information to:
- Process payments, prepare orders and arrange delivery
- Provide order confirmations, tracking and service updates
- Manage customer accounts
- Respond to enquiries and provide support
- Detect fraud, misuse or security issues
- Maintain and improve our website, products and customer experience
- Meet accounting, taxation and other legal obligations
- Send marketing communications where you have consented or where otherwise permitted by law
We do not sell, rent or trade personal information.
4. Sharing Information
We may disclose information to service providers that help us operate Atlas & Eden, including:
- Payment providers such as Stripe and Afterpay
- Australia Post and other delivery providers
- Website hosting, ecommerce and security providers
- Email, marketing and customer-management services
- Analytics and technical-support providers
- Accountants, professional advisers, regulators or authorities where reasonably necessary or required by law
We disclose only the information reasonably required for the relevant service.
Third-party services operate under their own terms and privacy policies.
5. Overseas Processing
Some service providers may store or process information outside Australia. The locations involved depend on the provider and may change over time.
Where applicable, we take reasonable steps when selecting and working with service providers that handle personal information outside Australia.
6. Payments and Security
Payments are processed through third-party payment providers. Full credit-card details are handled by those providers and are not stored on Atlas & Eden’s website servers.
We use reasonable technical and organisational safeguards to protect personal information from loss, misuse, unauthorised access, modification or disclosure. These include encrypted website connections, restricted access and password-protected systems.
No method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.
7. Cookies and Analytics
We use cookies and similar technologies to operate the website, support checkout, remember preferences and understand how the site is used.
You can restrict or disable cookies through your browser settings. Some website and checkout functions may not work correctly without necessary cookies.
8. Marketing Communications
We send promotional emails or SMS messages only where you have consented or where otherwise permitted by law. Placing an order does not automatically subscribe you to marketing communications. You may subscribe separately through our website.
You can unsubscribe at any time using the link provided in an email or by contacting us through the contact form.
Unsubscribing from marketing does not prevent us from sending necessary messages about an order, payment, account or customer-service matter.
9. Access, Correction and Privacy Requests
You may contact us to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Withdraw consent for marketing communications
- Ask us to delete information that we are not required to retain
- Ask questions about how your information is handled
We may need to verify your identity before completing a request. Some information must be retained for legal, accounting, fraud-prevention or dispute-resolution purposes.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal obligations.
When information is no longer required, we take reasonable steps to delete or de-identify it where practicable.
11. Privacy Concerns and Complaints
Please contact us through the Contact Form if you have a concern or complaint about how your personal information has been handled.
We will review the matter and respond within a reasonable time. Where the Privacy Act applies, you may also be entitled to raise an unresolved complaint with the Office of the Australian Information Commissioner.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, business practices, service providers or legal obligations.
The current version will be published on this page with its effective date.
13. Contact Us
For privacy questions, requests or complaints, please contact Atlas & Eden through our contact form.