Effective 25 October 2025
Your privacy matters deeply to Atlas & Eden.
We are committed to protecting your personal information and being transparent about how it’s collected, used, and safeguarded in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
We only collect personal information that’s necessary to:
- Process and deliver your orders
- Provide customer support
- Communicate with you about your purchases or account
- Improve your browsing and shopping experience
This may include your:
- Name and contact details (such as phone number and email)
- Billing and shipping addresses
- Payment and transaction information
- Communication preferences (for newsletters or SMS updates)
- Website usage data, collected through cookies or analytics tools
2. How We Use Your Information
Your information is used only for legitimate purposes related to your relationship with Atlas & Eden, including:
- Fulfilling and delivering your orders
- Responding to enquiries and providing support
- Sending transactional updates, order confirmations, and service messages
- Sharing optional news, offers, or updates (if you’ve subscribed)
- Maintaining and improving our website, products, and customer experience
We may contact you by email, phone, or SMS for business purposes such as order updates or customer service.
We do not sell, rent, or trade your personal data with any third party.
3. Sharing Information with Trusted Partners
We only share your data with trusted service providers who help us operate our business, such as:
- Payment processors (e.g., Stripe, Afterpay, PayPal, or Apple Pay)
- Shipping and logistics companies
- Customer relationship or support platforms
- Secure cloud-based systems used for order fulfilment or communications
These partners only receive the information necessary to perform their services and are contractually required to protect it.
4. Data Security
We use SSL encryption and secure, modern technologies to protect your information during transmission and storage.
Access to customer data is limited to authorised staff and secure, password-protected systems.
Customer data is stored securely using reputable third-party systems that comply with modern security and privacy standards.
All payments are processed by third-party gateways such as Stripe — we do not store credit-card information on our servers.
5. Cookies & Analytics
We use cookies and similar technologies to improve site performance and personalise your experience.
Cookies help us understand site traffic, remember your preferences, and make checkout easier.
You can disable cookies in your browser settings at any time, though some features may not function as intended.
6. Your Rights
You have the right to:
- Access or correct your personal information
- Request that your data be deleted (unless legally required to retain it)
- Withdraw consent for marketing communications
- Ask how your information is being used
To exercise these rights, please contact us via the Contact Form.
7. Data Retention
We keep your personal data only as long as necessary to fulfil your order, meet legal obligations, or resolve disputes.
When no longer needed, your data is securely deleted or anonymised.
8. Mailing List & Communications
If you subscribe to our mailing list, you’ll only receive updates, news, or offers related to Atlas & Eden.
You can unsubscribe at any time via the link in our emails or by contacting us through the Contact Form.
9. Updates to This Policy
This Privacy Policy may be updated periodically to reflect operational or legal changes.
The revised version will always be published on this page with an updated effective date.
10. Contact Us
If you have any questions about this policy or your personal information, please contact us via the Contact Form.