Effective 26 July 2026
Your satisfaction is important to us. Every order is prepared with care, and our products come with guarantees that cannot be excluded under the Australian Consumer Law.
1. Change of Mind
We do not accept returns or exchanges for change of mind.
This applies to tea and other food products for food-safety and hygiene reasons, as well as non-food items such as giftware and accessories.
2. Damaged or Incorrect Items
If your order arrives damaged or an incorrect item has been supplied, please contact us as soon as possible via our contact form.
Include your order number, a brief description of the issue and a photograph where relevant.
We will assess the issue and arrange a replacement, refund or other appropriate remedy.
3. Faulty Goods & Consumer Guarantees
All products are covered by the consumer guarantees provided under the Australian Consumer Law.
If a product is faulty, unsafe, not of acceptable quality or does not match its description, please contact us. The remedy available will depend on the nature and severity of the problem.
For a major problem, you may choose a replacement or refund. For a minor problem, we will provide an appropriate remedy within a reasonable time.
Nothing in this policy limits your rights under Australian law.
4. Sale, Clearance & Limited Items
Sale, clearance and limited-edition products are not eligible for change-of-mind returns.
Your rights under the Australian Consumer Law continue to apply if an item is faulty or otherwise fails to meet a consumer guarantee.
5. Return Process
Please contact us before returning an item.
If a return is required, we will provide instructions and a return address. Items should be securely packed to prevent damage in transit.
Where an item is faulty, damaged or supplied incorrectly, we will cover reasonable return postage where required.
We may assess a returned item before providing a remedy. Approved refunds will be issued to the original payment method.
6. Refund Time Frames
Please allow 3–5 business days for an approved refund to be processed. Additional processing time may be required by your bank or payment provider.
7. Contact Us
For questions about returns or refunds, please contact us through our contact form. We aim to respond within one business day.